Great Service Means Happy Customers

Another oil change another hassle free great experience. Thank you service team Oh yeah, it’s perfect.

We had a fantastic experience with Welland. Just 3 months out of our powertrain warranty, we needed a major repair. They worked with us to diagnose the issue, fit us in quickly for the repair, and gave us a loaner without us even asking. They had the best quote around. About 2/3rds the cost of our local dealer (who did nothing to negotiate price, offer us a loaner, or work with GM given how close we were to our warranty ending). Their quote was same as other auto shops around but we paid way less out of pocket and had amazing customer service and communication. They helped us when we were in a pinch, never pressured us, and were kind and courteous throughout the process. I look forward to servicing our car there in the future - we will be choosing to drive 25min to them rather than the GM dealership 5 min down the road from us.

Friendly service performed on a timely basis. Vehicle was taken for routine maintenance as well as a multipoint inspection. I would liked to have received a printed report

Markie Gauthier was my service advisor she was great. She is who I want when I bring my car in for service. She knows what she is doing. Had the other guy the last two times he was terrible. Terrible service with this guy.

Took my AT4 1500 very quickly diagnosed repaired within hour friendly service I’ll be back

Help me with my recall, everyone was nice. Great shuttle service driver!

Working with Jason Massie to purchase my new car was hands down the best dealership experience I’ve ever had! From start to finish, the entire process was unbelievably seamless. Jason is incredibly organized, knowledgeable, and patient. He answered every single question I had with complete transparency and never once made me feel rushed or pressured into making a decision. He truly cares about finding the right fit for his clients rather than just making a sale. If you’re looking for a smooth, stress-free car buying experience with someone who is genuinely fantastic to work with, go see Jason. I couldn't be happier with my new car!

Welland Chevrolet Buick GMC took my brand new 2026 GMC Sierra in. Prior to them taking the truck In it had 500kms on it and the hood was not aligned properly and I was told I needed to slam my brand new trucks hood for it to close. The day before bringing it to the Welland service department the truck went into Niagara Falls Chevrolet Buick GMC.( this is where I bought the truck) they replaced my hood latch and said sometimes with newer trucks you need to slam the hood. After getting home and inspecting the truck is when I noticed how the hood alignment was terrible, worse then before and still needing to slam my hood I decided to bring it to the Welland location. They took my truck in Wyatt was the service member that helped me out, he noticed how out of line the hood was just by eye and said it has to be fixed it’s a brand new truck and I told him to try and shut the hood and he couldn’t because how much force would be required to do so he said that’s definitely not right. I was so happy with the experience at the Welland location and appreciate Wyatt and all his help and for getting me my truck back in perfect condition and actually fixing the problem. I will be back for all my service!

Great service. Sat and waited. I needed to be gone by a certain time - vehicle was out as planned on time. Thanks Welland service dept.