Great Service Means Happy Customers
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Great service in new vehicle sales from Jordan & Bonnie when buying my GMC Canyon. Bonus for all when we also bought a Chevy Trax.
Shame the same can’t be said for the service department. While we were collecting our vehicles, my son ordered a part for his truck. After collecting it a couple of days later, he opened the box (which had no description on , just like the paperwork) to find he’d been sold the opposite side to the one he ordered. On calling the service department he was told there’d be no return or refund. So he’s $200 out of pocket and still has to get the part. Welland Chevrolet just lost 1 customer or maybe 3. 🤷
After agreeing mistakes had been made, the parts manager agreed to refund the cost of the part for my son. 👍
Shame the same can’t be said for the service department. While we were collecting our vehicles, my son ordered a part for his truck. After collecting it a couple of days later, he opened the box (which had no description on , just like the paperwork) to find he’d been sold the opposite side to the one he ordered. On calling the service department he was told there’d be no return or refund. So he’s $200 out of pocket and still has to get the part. Welland Chevrolet just lost 1 customer or maybe 3. 🤷
After agreeing mistakes had been made, the parts manager agreed to refund the cost of the part for my son. 👍
Response from the owner:We're sorry you didn't have a great experience in our Service Department. Our Parts Manager will be reaching out to you in hopes of improving your experience.
Joe Vieira
I had the joy of buying a brand new truck from this dealership. But what made this experience amazing was the salesman ! Anthony Di carmine was so easy to deal with , absolutely zero pressure. From now on this is my Dealership and my only sales associate I will be using !! Thank you Anthony for my new truck ! I love it.
Response from the owner:Thank you for the kind review! We're big fans of Anthony too! 🙂
Gracie Alfaro
My experience at this dealership was great! one of the dealer’s Harshit Shah helped me find a car before winter came, and acknowledging the fact this was my first car ever! The process went by fast and exactly knowing what I was looking for! 10/10 Thank you Harsh!
Response from the owner:Thank you for your review, we are delighted to hear about your experience with Harsh! Congrats on your first car EVER!!
Matt Mulholland
Amazing! I have purchased many vehicles and this was probably my best experience. I traded in my 2023 Stingray for a 2025 Z06 and couldn't be happier!
Anthony is a young salesman, but don't let that fool you. His knowledge of the vehicle was unmatched. Right from our first message through Marketplace, to his last text making sure I got home ok was unbelievable.
Anthony has passion and legitimately cares about you and your total experience...that's the difference! I can't recommend him enough!
Also a shout out to Emily and Al as well! All around 5 star service!
Anthony is a young salesman, but don't let that fool you. His knowledge of the vehicle was unmatched. Right from our first message through Marketplace, to his last text making sure I got home ok was unbelievable.
Anthony has passion and legitimately cares about you and your total experience...that's the difference! I can't recommend him enough!
Also a shout out to Emily and Al as well! All around 5 star service!
Response from the owner:Thank you for your kind review! We are so happy to hear about your experience with Anthony!
Glen Josh Ireland
Response from the owner:Thank you for your kind review
Eva Adam
Response from the owner:Thank you for your kind review
Donna Neal
I came to Chevrolet not knowing if I wanted to buy or lease. I started out in the preowned department and met Lisa. I sat with her and she went through all the options to lease or buy and I decided to lease my 2026 equinox. She is an awesome sales lady. She made me feel very Comfortable and walked me through all my options so I can decide which was better for me. I love my car! I definitely will recommend Lisa and hope she will be there in the future when I’m ready to get my next car.
Response from the owner:Thank you for your kind review
Richard Thompson
It was great, Harsh our salesman was excellent will recommend him always.
Response from the owner:Thank you for your review, we are delighted to hear about your experience with Harsh!
Olivia Warankie
Had a great experience with Harshit. Went in, he was helpful with all and any questions I had. Made the process of buying my new car smooth and quickly!
Would definitely recommend!
Would definitely recommend!
Response from the owner:So glad you had a great experience! Thank you for being a Welland Chev customer
Dev Patel
I recently purchased chevy cruze and the car is amazing and in good condition
Response from the owner:Congrats on your Cruze! It was a pleasure to have you as a customer!
